Terms and Conditions – Custom Printed Boxes UK

Terms and conditions

Terms and conditions


These terms and conditions shall apply to and govern all contracts between us, as the Seller (“The Seller”) and you as the buyer (“The Buyer”). These terms & conditions shall apply as the complete and exclusive terms of each contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller.


All prices for the goods are in pounds Sterling Once the buyer receives a quote, the quote will be valid for 14 days. Any additional cost in respect of the preparation or the buyers artwork prior to printing will be listed in the quote. If the buyer changes the artwork in anyway which requires additional work we reserve the right to either decline the alteration or charge additional costs even if the buyer has made payment in full stated in the quote. Whilst every endeavour will be made to maintain the prices we reserve the right to alter prices at any time without prior notice. Once the buyer has made the payment in relation to a quote of the full invoice amount then no variation in respect of the price will be made.


Delivery is via DPD or Hermes. Myprintedpackaging.co.uk shall not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable control. UK mainland shipping is free. Additional charges for shipping to: isle of White, Isle of Man, Scottish Highlands, Northern Ireland and the Isles of Scilly and the rest of the world.  We reserve the right to charge for shipping to the mainland UK if additional charges are incurred.


All prices for bespoke printing related orders are quoted subject to sign of final artwork. In the case of work being cancelled by the Buyer, the Seller will be entitled to payment for work already carried out, materials ordered and other additional costs involved, including all allocated and scheduled production hours which are no longer saleable.

Discount Codes

Any discount codes unless otherwise state are limited to two spot  colours printed to the lid or the underside of the lid. Only boxes in store are applicable for discount codes. Brown or white boxes only unless otherwise stated. 

Proofs & Origination

Any Author’s and Customers corrections to artwork supplied by The Buyer and any additional proofs necessitated by such corrections may incur an additional charge unless included in the estimate. The Seller accepts no responsibility for any breach of confidentiality, loss of reputation, financial or other loss arising, from carrying out the Buyer’s instruction to transmit proofs or other material via any electronic means. This includes e-mail or facsimile transmission. Due to variations in equipment, paper, inks and other conditions between colour proofing and actual production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable. The Seller accepts no responsibility whatsoever for any errors when the Buyer has been submitted proofs and any errors have not been corrected by the author or buyer.

The seller must own the rights to any artwork or have permission to use the artwork from the owner. Myprintedpackaging accepts no responsibility for any infringement of copyright and the buyer must state in the final artwork they own the rights to all artwork being printed.


Payment is made by PayPal. Full payment must be made before any work is started. We will not be liable for any delays due to the Buyer not making payment on time. If Payment is not made within 14 working days from the date of the emailed quote, we reserve the right to vary the original price. Quotes for bespoke work are valid for 14 days from the emailed quote date and we reserve the right to vary the original price.

Returns & Guarantees

Orders for bespoke printed packaging will be charged in full if the manufacture of any part of the order has not already commenced a full refund will be given, we reserve the right to charge for any material already received or in transit in respect of the order and a partial refund would be given. Refund will be made once agreed buy the seller within 3 working days No refund can be given once the Buyers custom printed packaging has been completed, in transit or delivered if the buyer has order the wrong size or incorrect product and myprintedpackaging.co.uk will not be liable and will not give a refund unless the fault is with myprintedpackaging.co.uk.


All goods are at Buyer’s risk from the time notification when delivery, or attempted delivery, takes place at the location stated in the Contract between the Buyer and myprintedpackaging.co.uk

myprintedpackaging.co.uk will not be liabale for any damage in transit caused but the carrier.


To the fullest extent permitted at law, myprintedpackaging.co.uk is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, myprintedpackaging.co.uk does not represent of warrant that the information accessible via this web site is accurate, complete or current. Items on the website may vary in colour due to the variation in monitor screen resolution. myprintedpackaging.co.uk does not profess to the accuracy of the colours and takes no liability for the differences in the final product.

Consequential Loss

Without prejudice myprintedpackaging.co.uk shall not in any event be liable to the Buyer for any indirect or consequential loss or damage whenever or howsoever arising.

Force Majeure

myprintedpackaging.co.uk shall not be liable for failure to perform the Contract whether wholly or in part if the failure is caused wholly or partly by any circumstance or circumstances outside the control of the myprintedpackaging.co.uk This includes any act of God, war, strike, lockout or other industrial dispute, fire, flood drought, pandemic legislation or other cause beyond the Sellers control.

Contact With Delicate Substances

Where the goods supplied consist of packaging intended for use in connection with any food, drug or substance of a volatile, delicate or fragile nature, the Buyer shall satisfy himself that such food, drug or other substance is not or is not likely to be affected by any material used by myprintedpackaging.co.uk in the printing of or manufacturing of such packaging. myprintedpackaging.co.uk shall not be liable to the Buyer in respect of any claim alleging that such food, drug or other substance has been adversely affected and the Buyer shall indemnify and keep indemnified myprintedpackaging.co.uk from and against all liability by third parties in respect of any claim that any such food, drug or other substance has been adversely affected and caused the third party loss damage or expense.

Size Of Materials

Unless specific warranties in writing are provided for accurate sizes all sizes referred to on the website are approximate only.


These conditions and all other terms of Contract shall constitute the entire understanding and agreement between the Seller and the Buyer. These Terms and Conditions are governed by and are to be construed in accordance with the English Law and fall within the exclusive jurisdiction of the English Courts.